For 24/7 assistance, use the Help Center inside the Maya app to get help with your account and transactions.

Prepare complete details such as your registered mobile number, transaction reference, date, amount, and screenshots to speed up resolution. If money was transferred but not received, verify the recipient details, check transaction history, and contact support with the reference number.If you suspect a scam, act quickly: report the incident to support and secure your account by updating your PIN and reviewing recent activity.

For account access issues, avoid sharing OTPs and only use official in-app support and hotline numbers.You can also check service availability updates and support guidance through the Maya Support topics and status information pages.

This page provides a focused guide on: Change Mobile Number.Use the steps on this page to troubleshoot safely before escalating to support.

When contacting support, include the exact error message or screenshot when available.Keep your app updated to access the latest Help Center and chat support features.

PayMaya is now known as Maya in the Philippines, and most support channels are accessed through the Maya Help Center.

For 24/7 assistance, use the Help Center inside the Maya app to get help with your account and transactions.